Refund & Returns Policy

Refund & Returns Policy

At Vedicayur, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, please review our refund and return policy below to guide you through the process.

1. Returns

  • Eligibility for Returns:
    • Products must be returned within 14 days of receipt.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain products, such as perishable goods (fresh fruits, flowers) or health and personal care items, cannot be returned for hygiene and safety reasons.
  • Non-Returnable Items:
    • Perishable goods (e.g., fresh fruits, flowers)
    • Customized or special-order products
    • Products purchased on sale or as part of a promotional offer

2. Return Process

  • To initiate a return, please contact our customer service team at [support@vedicayur.com] with your order number and the reason for the return.
  • Once your return request is approved, we will provide you with instructions on where and how to send your returned item.
  • Please ensure that returned items are securely packaged to avoid any damage during shipping. You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.

3. Refunds

  • Refund Eligibility:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Partial Refunds:

    • In some cases, only partial refunds may be granted (e.g., if the item is returned with signs of use, damage, or missing parts).

4. Late or Missing Refunds

  • If you haven’t received your refund after the stated processing time:
    • First, check your bank account or credit card statement.
    • Then, contact your bank or credit card company as processing times can vary.
    • If you’ve done this and still haven’t received your refund, please contact us at [support@vedicayur.com].

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@vedicayur.com] within 7 days of receipt, and we will assist you with the exchange process.
  • In cases of exchange, the return shipping costs for defective items will be covered by Vedicayur.

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately at [support@vedicayur.com] with your order number and a photo of the damaged item. We will arrange for a replacement or refund depending on your preference.

7. Shipping Costs for Returns

  • Unless the item was defective or the wrong product was shipped, customers are responsible for paying for return shipping.
  • Original shipping charges are non-refundable, except in the case of a damaged or defective product.

8. Contact Us

For any questions or concerns regarding your return, refund, or exchange, please reach out to us at:

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